Refund policy

Refund Policy

At MovoVibe, we want you to be 100% satisfied with your purchase. We offer a 30-day return and refund policy starting from the day you receive your order.

1. Eligibility for Returns:  
   

   Items must be returned within 30 days of delivery.
   

   Products must be unused, unwashed, and in their original packaging with all tags attached. 
   

   Proof of purchase (order number) is required.
   

   
   

2. Free Return Shipping:

   We offer Free Return Shipping for all eligible returns. To start a return, please contact us first at support@movovibe.com. We will provide you with a prepaid return shipping label and instructions.
   

3. No Restocking Fees:

   There are no restocking or hidden fees for returned items.
   

4. Damaged or Wrong Items:

   If you receive a damaged or incorrect item, please contact us immediately with a photo of the product. We will send a replacement or issue a full refund at no extra cost to you.
   

5. Refund Process:

   Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method. Please allow 3–7 business days for the credit to appear on your statement.
   

6. Contact Us:

   To request a return, please contact us at support@movovibe.com. Our support team typically responds within 24–48 hours.